Warranty
Last updated: 1 November 2026
At Zobe, we are committed to the quality and reliability of our products. This Warranty Policy explains the coverage available for Zobe Rings purchased through our official website.
1. Warranty Coverage
Zobe Rings are covered by a 12-month manufacturer's warranty against defects in materials and workmanship under normal intended use.
The warranty period begins on the date the product is delivered to the customer.
If a manufacturing defect arises during the warranty period, you may submit a warranty claim for assessment.
2. What Is Covered?
This warranty covers manufacturing defects in the materials and workmanship of the Zobe Ring.
Examples may include defects arising from the manufacturing process that affect the product's intended functionality or structural integrity.
All claims are subject to inspection and assessment by Zobe.
3. What Is Not Covered?
The warranty does not cover:
- Normal wear and tear arising from everyday use.
- Superficial scratches, scuffs or cosmetic marks, including ordinary surface scratches on ceramic finishes.
- Damage resulting from misuse, accidents, negligence or improper handling.
- Damage caused by unauthorised modifications, repairs or alterations.
- Damage resulting from use outside the product's intended purpose.
- Products that have been lost or stolen.
- Interruptions or loss of service functionality arising solely from third-party systems, payment networks, issuing banks, service providers or changes to their services, policies or technical requirements.
In particular, payment functionality may depend on payment tokens issued and managed by third-party payment networks and service providers. These tokens may have validity periods or expiry dates determined by those providers. Zobe does not control those validity periods and cannot guarantee the continued availability of a payment token beyond its applicable validity period.
This exclusion does not apply where a failure is caused by a manufacturing defect in the Zobe Ring itself.
This warranty does not exclude any rights or remedies available to customers under applicable consumer protection laws.
4. How to Make a Warranty Claim
If you believe your Zobe Ring has developed a manufacturing defect, please contact us at support@wearzobe.com
When submitting a claim, please provide:
- Your order number or proof of purchase.
- A description of the issue.
- Photographs or videos showing the suspected defect, where possible.
Our team may request additional information or arrange for the product to be returned for inspection.
Please do not send your product to us before receiving return instructions.
5. Warranty Assessment & Resolution
Once we have received the relevant information or inspected the returned product, we will assess whether the issue is covered by this warranty.
Where a claim is approved, Zobe will determine the appropriate remedy in accordance with applicable law and the circumstances of the claim. This may include repair, replacement or another appropriate resolution.
Where a claim is not covered, we will explain the reason for the decision.
6. Warranty Conditions
- Proof of purchase may be required.
- The warranty applies to products purchased through the official Zobe website, unless otherwise stated.
- The warranty is limited to the original product and does not automatically extend to unrelated accessories or third-party products.
- The warranty does not replace or limit any mandatory rights available under applicable law.
7. Contact Us
For warranty enquiries and claims, please contact:
Email: support@wearzobe.com