Return Window - 14 Days
- Website Usage: IP address, device/browser settings, page views, navigation actions.
- Location Data (optional): Approximate location via IP for regional content and shipping purposes.
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How to Return
- Register your return through our portal or contact support.
- You’re responsible for return shipping unless the product is defective.
- To ensure a refund, use a trackable and insured service — we aren’t responsible for lost returns.
Refund Process
- Refunds are issued to the original payment method within 14 days of receiving your return.
- Duties, taxes, and shipping costs are non-refundable.
- For international returns, VAT is included when applicable.
Warranty - 1 Year
- ZOBE rings are covered by a 12-month manufacturer warranty against defects in materials and workmanship.
- The warranty excludes:
- Normal wear and tear (e.g. superficial scratches on ceramic
- Damage due to misuse, accidents, or improper handling
Non-Returnable Items
- Used or damaged rings
- Activated devices (e.g., if you've already connected the ring via NFC app)
- Items outside the 14-day return window
- Items not purchased on ZOBE official website
Need Help?
Contact our support team at any time — we're here to help make things right if something goes wrong.